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Customer Service Representative

Scanadu is a consumer medical devices company developing a human-centered suite of products using science and technology to empower everyday people to monitor and better understand their health — anytime, anywhere. The Customer Service Representative will work part-time with Scanadu’s marketing team to help ensure the effective handling of orders and inquiries from customers, clients, or providers received via phone, e-mail, or social media. Professional interaction and consistent messaging with customers and business partners both internal and external will be crucial to success. The ideal candidate will have a passion for customer service, be a highly-effective communicator both verbal and written, as well as a self-motivated team player. Be a part of a growing team working on the next generation of at-home diagnostic products and help us become the last generation to know so little about our health.

Responsibilities:

  • Ensure customer success by addressing their inquiries via phone, email, mail, or social media in a friendly and consistent manner.
  • Use telephone/email to reach out to customers and verify account information.
  • Assist with placement of orders, cancellations, refunds, or exchanges by taking payment information and other pertinent information such as addresses and phone numbers.
  • Advise on company information, such as product malfunction resolutions, warranties or terms of sale.
  • Assist with the selling of products and services through informing customers of deals and promotions, guiding customers through the e-commerce platform, or providing further, beneficial information to those considering cancellation or a new purchase.
  • Utilize computer technology to handle high call volumes, including closing out and opening call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts for consistent messaging.
  • Handle changes in policies or renewals.
  • As appropriate, help with managing social media posts for the company

Qualifications:

  • 1-5 years of proven customer support experience or experience in a retail environment that is heavily customer centric
  • Exceptional verbal communication skills, especially over the phone, as well as written communication skills over email and social media platforms
  • Familiarity with CRM systems and practices
  • Culturally sensitive and able to adapt/respond to different types of communicators
  • Displays excellent interpersonal and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • College degree, with a BA in Marketing, Business or Communications preferred
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